The guide no manager can afford to be without!

Knowledge Workers are the innovators, designers and marketers of your company’s products and services. They are the highly paid strategists, executives, and IT specialists whose ideas and expertise fuel your success. But are they delivering their best performance?

Leading knowledge management and process innovation expert Thomas Davenport shows you how to:

· Identify your company’s most crucial category of knowledge workers
· Choose appropriate interventions and performance measures
· Use computers to mediate and structure knowledge work
· Select the most effective technology
· Understand the value of social networks and facilitate their use
· Structure the physical environment to maximize productivity


“ If your job is to ‘manage’ any of the 36 million Americans who find, create, or package knowledge for a living, you need to read this book.”

-Carla O’Dell, PhD, President, APQC

“ Finally, the long-awaited book on knowledge workers: who they are, what they do, how essential they’ve become, and how to harness and deploy their consequential talents. It will soon become the classic work on knowledge management. ”

-Warren Bennis, Distinguished Professor of Business at USC and coauthor of Geeks and Geezers

Thomas Davenport holds the President’s Chair in Information Technology and Management at Babson College. He is Director of Research for Babson Executive Education, an Accenture Fellow, and author, coauthor, or editor of nine books, including Working Knowledge: How Organizations Manage What They Know (HBS Press, 1997).